Frequently Asked Questions

On the Book Transfer page, enter your pickup place, destination, date, time and number of passengers. The price is calculated instantly and you complete the booking with an online card payment.

We recommend booking at least 24 hours in advance. For last-minute bookings, please call us on +420 778 677 353.

Yes. Right after payment you receive an email with your booking number and a PDF confirmation containing all trip details.

Yes. Email info@transfery.pro with your booking number and the change you need, or give us a call. We will confirm the change as soon as possible.

Cancelling 24 hours or more before the trip is free (100% refund). Cancelling 12–24 hours before costs 50%, and less than 12 hours before costs 100% of the price. Please cancel by email or phone.

Book your transfer online on our website: enter Prague Airport as the pickup location, your flight number (including any connecting flight) and arrival time. Payment is made by card in EUR – your bank will automatically convert the amount from Kazakhstani tenge (KZT). The driver will track your flight and meet you in the arrivals hall with a sign bearing your name.

Yes. The price you see when booking is final – it does not go up because of traffic or waiting for a delayed flight.

Trips within Prague (including the airport) have a fixed price: car 35 EUR, van 40 EUR and bus 150 EUR.

You pay online by card (Visa, Mastercard and others) through the secure Stripe payment gateway. We never store your card details.

Yes. When you book the outbound and return trip together, you get a 10 EUR discount.

Yes. You receive a payment receipt by email. If you need a company invoice, send your billing details to info@transfery.pro.

The driver waits for you in the arrivals hall with a “TransferPRO” sign and your name (Meet and Greet service).

Enter your flight number when booking. We track the actual arrival time and the driver adjusts to it – you pay nothing extra for a delayed flight.

With your flight number we know about any changes to the arrival time, so the driver is there at the right moment.

Call us on +420 778 677 353. You'll also find the number in your booking confirmation.

Yes. We pick you up at your hotel or any address and take you to the airport. We recommend leaving about 3 hours before departure.

A car for 1–3 passengers, a van for 4–7 passengers and a bus for up to 19 passengers.

Usually one large and one hand bag per person. If you have more suitcases, mention it in the note or choose a bigger vehicle.

Yes, please mention them in the booking note in advance so we can prepare a suitable vehicle.

Yes, on request. Write the number and age of the children in the note and we will prepare the seat.

Small pets in a carrier are usually fine. Please mention it in the note in advance so we can confirm.

Yes. We drive across the Czech Republic and to EU countries, for example Vienna, Berlin, Munich, Budapest or Bratislava.

The price is based on the route distance and vehicle type. Popular routes have fixed prices. You see the final price before you pay.

Yes, a short break for the toilet or refreshments is normal on longer trips. Please arrange longer stops (e.g. sightseeing) in advance.

Yes, carry a valid passport or ID card. Random checks can take place within the Schengen Area.

Yes. Enter any pickup place and destination in the Czech Republic or the EU and the price is calculated automatically.

Our website is available in English, German, Italian, Spanish and Czech. Our drivers speak Czech and basic to intermediate English.

Yes, we operate 24 hours a day, 7 days a week, including holidays.

Yes, all vehicles carry valid passenger transport insurance and are serviced regularly.

Yes. For groups of up to 19 people we offer a bus. For larger groups or company events, write to us and we'll prepare a quote.

Email info@transfery.pro, call +420 778 677 353 or use the contact form.